Community Rules and Moderation
1. Be decent
- No insults, harassment, threats, hate speech or discrimination of any kind.
- No illegal content, including terrorist content, incitement to violence, or content harmful to minors. The Game is rated 12+.
- No spam, flooding, advertising, links or invitations to other services.
- No personal data — yours or anyone else's: real names, phone numbers, addresses, e-mails, photos of documents.
- No real-money trading of accounts or items, no boosting services.
- Do not impersonate staff. We will never ask for your password or recovery code.
2. Nicknames and sect names
No real full names, contact details, insults, names of famous people or characters from other works, organisation names or advertising. We may reset inappropriate names.
3. How moderation works
- Filter: offensive words, links and e-mail addresses in chat are masked automatically.
- Reports: long-press a message → "Report". A message reported by three different players is hidden automatically until reviewed. Reports are reviewed by a person; no other measure is taken automatically.
- Nicknames are checked by a filter when created or changed: e-mail addresses, phone numbers, links and offensive words are not allowed.
- Anti-spam: too frequent or repeated messages are not accepted.
- There are no private messages in the Game; we see only what is posted in public and sect channels, and support requests.
4. Reporting illegal content
Anyone can notify us of content they consider illegal: in the Game via "Report", or by e-mail to {{CONTACT_EMAIL}} with the server, channel, time, the content and why you think it is illegal (Art. 16 Digital Services Act). We confirm receipt, review the notice diligently and tell you the outcome.
5. Measures
| Breach | Usual measure |
|---|---|
| Flooding, advertising, rudeness | chat mute from a few hours to a few days |
| Insults, harassment, posting others' personal data | chat mute up to 30 days; suspension if repeated |
| Inappropriate nickname | nickname reset |
| Bots, cheats, account farms, real-money trading | reversal of gains, temporary or permanent suspension |
| Illegal content | removal and suspension; reporting to authorities where required by law |
Restrictions are decided by a person. When we restrict your content or account, we tell you the reasons, the facts relied on, the duration and how to contest the decision (Art. 17 Digital Services Act): a chat mute in the chat and by in-game mail, a suspension when you sign in.
6. Complaints
You can contest any moderation decision via in-game Support (topic "Appeal") or {{CONTACT_EMAIL}} within 6 months. Where possible, a staff member who did not take the original decision reviews it; we reply within 14 days. You may also use out-of-court dispute settlement bodies certified under the Digital Services Act or go to court.
7. Points of contact
Single point of contact for users and for authorities of the EU Member States, the European Commission and the European Board for Digital Services (Art. 11–12 Digital Services Act): {{CONTACT_EMAIL}}; languages: English and Russian. Our legal representative in the EU (Art. 13 Digital Services Act): {{EU_REPRESENTATIVE}}.