Terms of Service and End User Licence
1. Who we are and what this is
These Terms are a contract between you and {{OPERATOR_NAME}}, {{OPERATOR_ADDRESS}}, {{OPERATOR_COUNTRY}} ("we", "us"), registration number {{OPERATOR_OGRN}}, VAT ID {{OPERATOR_VAT_ID}}, contact {{CONTACT_EMAIL}}, for the use of the game DaoPixel RPG (the "Game"). You accept them by ticking the box in the Game when you create an account. Purchases are governed by our Terms of Sale; personal data by our Privacy Notice.
2. Licence
We grant you a personal, non-exclusive, non-transferable licence to download and use the Game for your private, non-commercial entertainment while these Terms apply. All intellectual property rights in the Game remain ours. You may not copy, modify, decompile (except as permitted by law), resell or exploit the Game commercially.
3. Region
4. Your account
You can play as a guest, or sign in with Google or (where offered) e-mail. A guest account is tied to your device: without the recovery code you may lose progress if you delete the app or change phone. Keep your password and recovery code safe and do not share or sell your account.
The Game is for players aged 12 and over. If you are under 18, you may use the Game and make purchases only with the permission of a parent or guardian, who accepts these Terms on your behalf where your national law requires it.
5. Virtual items
Game currency, heroes, items and other virtual items are part of the licensed Game content. They have no monetary value, are not your property, cannot be exchanged for money and cannot be traded outside the Game, except where mandatory law or our Terms of Sale provide otherwise. Selling or buying accounts or items for real money is prohibited.
Some rewards are random (e.g. hero summons). The Game shows the probabilities and any guaranteed-reward ("pity") rules before you summon.
6. Rules of conduct and moderation
Follow our Community Rules. Do not use cheats, bots, modified clients, exploits (please report bugs instead), account farms; do not disrupt servers, impersonate staff, or break the law or other players' rights.
If you break the rules we may, proportionately: warn you, remove content, mute chat, reset a nickname, reverse gains obtained by the breach, or suspend or terminate your account. A person decides on restrictions. We will tell you the reasons, the duration and how to complain (a chat mute in the chat and by in-game mail, a suspension when you sign in); you can contest the decision via Support, topic "Appeal" (see Community Rules).
7. Changes to the Game
The Game is a live online service. We may update it (balance, events, content, features) to keep it running, secure and evolving, at no extra cost to you. If a change negatively affects your access to or use of content you paid for more than minimally, we will inform you in advance and you may terminate the contract free of charge within 30 days, with a refund of the price of affected unused paid content (Art. 19 Directive (EU) 2019/770). If we shut down the Game, we will announce it at least 30 days in advance.
8. Ending the contract
You can stop playing at any time and delete your account in the Game (Profile → Account → Delete account) or without the app at {{EU_DOMAIN}}/api/v1/delete-account; the account is erased after 7 days, and signing in before then cancels deletion. Characters and Virtual Items are deleted with the account, so if you believe you are entitled to a refund, ask for it before deleting. Accounts with no sign-in for 2 years (3 years for paying players) are deleted after an e-mail warning, if an e-mail is linked. We may terminate for serious or repeated breaches of these Terms, with reasons given.
9. Liability
We provide the Game with reasonable skill and care and are responsible for its conformity under applicable consumer law. We are liable without limitation for intent, gross negligence, and injury to life, body or health, and as required by mandatory law. Otherwise we are not liable for indirect damage or for loss caused by your sharing credentials, your devices or networks, or third-party services, unless we breached our obligations. Nothing in these Terms limits your statutory rights as a consumer.
10. Law and disputes
These Terms are governed by {{GOVERNING_LAW}}; if you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live (Art. 6 Rome I Regulation), and you may bring proceedings in the courts of your country of residence. Please contact us first at {{CONTACT_EMAIL}} — we reply within 14 days. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.
11. Changes to these Terms
We will notify you in the Game at least 30 days before material changes take effect. If you do not accept them, you can terminate before they take effect; continued use after that requires acceptance in the Game.