Terms of Sale for Virtual Items
1. Seller
{{OPERATOR_NAME}}, {{OPERATOR_ADDRESS}}, {{OPERATOR_COUNTRY}}, registration number {{OPERATOR_OGRN}}, VAT ID {{OPERATOR_VAT_ID}}, {{CONTACT_EMAIL}}. Payment is processed by Google Play under Google's terms; we never receive your card details.
2. What you buy
You buy a licence to use digital content in the Game — game currency, item bundles, heroes, privileges, event passes and similar ("Virtual Items"). Contents, quantity and any purchase limits are shown in the Game before you buy. Virtual Items can be used only in the Game, in the region and on the character where they were bought.
Random rewards. When a reward is random (for example a hero summon paid with game currency), the Game displays, before you spend, the probability of each possible reward ("Odds" button) and any guaranteed-reward ("pity") rule. Probabilities are set on our servers and are the same for all players of the region. The real-money price of game currency packs is shown in your local currency in the store.
Functionality and compatibility. The Game requires an Android device supported by the current version of the app and an Internet connection. It is a live online service: Virtual Items work only while the Game is provided (see Terms of Service, section 7).
3. Price and payment
Prices are shown in the Game and in the Google Play payment window in your local currency and include VAT where applicable. The contract is concluded when Google Play confirms your payment.
4. Delivery
Virtual Items are delivered to your character automatically after payment confirmation, normally immediately. If they have not arrived within 24 hours, contact support with your order number: we will deliver them or refund you. Each order is delivered once.
After delivery we send you a confirmation of the purchase (item, price, order number, date and the statement on the right of withdrawal below) by in-game mail (tab "Important"); it is kept there for 365 days — you can copy or screenshot it at any time. Google Play also sends a receipt to the e-mail address of your Google account.
5. Right of withdrawal
If for any reason your right of withdrawal still applies, you can exercise it by a clear statement to {{CONTACT_EMAIL}} within 14 days of the purchase, for example using this model form:
To {{OPERATOR_NAME}}, {{OPERATOR_ADDRESS}}, {{CONTACT_EMAIL}}: I hereby give notice that I withdraw from my contract for the following digital content: [item], ordered on [date], order number [number], character UID [UID]. Name: [name]. Date: [date].
We will refund the payment within 14 days through Google Play and remove the Virtual Items concerned.
6. Conformity (legal guarantee)
We are responsible for Virtual Items being as described and working as stated for as long as the Game is provided (Directive (EU) 2019/770). If they do not, contact support: we will bring them into conformity (e.g. redeliver or repair); if that is impossible or not done within a reasonable time, you are entitled to a price reduction or to terminate and get a refund. See also the Refund Policy.
7. Minors
If you are under 18, you may buy only with the permission of a parent or guardian. Parents who find a purchase made by their child without permission can contact us (see Refund Policy).
Belgium. If you play from Belgium (according to your phone's SIM, network or settings, or your connection), hero summons and Element Exchange cannot be paid with jade (the premium currency); summons with summon scrolls remain available.
8. Complaints
Write to {{CONTACT_EMAIL}} with your character UID and order number; we reply within 14 days. Your statutory rights are not affected.